1. Overview & Commitment
INORA Atelier ("INORA", "we", "us", or "our") is dedicated to upholding the highest standards of data protection and privacy for our clients across Bangladesh and worldwide. This Privacy Policy details how we collect, store, safeguard, and process your personal information when you visit our website, communicate with our client advisors, or purchase our luxury innerwear collections.
2. Information We Collect
To provide seamless luxury shopping experiences, we may collect:
- Contact Information: Full name, primary telephone number, delivery address, and email address.
- Order & Transaction Records: Purchase history, size preferences, payment method references, and delivery instructions.
- Communication Logs: Inquiries submitted through our contact forms, WhatsApp client concierge, or omnichannel chat.
- Device & Browsing Data: IP address, browser type, operating system, and pages visited to help us optimize storefront performance.
3. How We Use Your Information
Your personal data is utilized strictly for legitimate business and client service purposes, including:
- Processing, packaging, and dispatching your orders with our trusted courier network.
- Providing personalized size consultations and fitting recommendations.
- Notifying you regarding shipment tracking updates, order confirmations, and customer service follow-ups.
- Sending curated newsletters or collection launches (only with your explicit subscription consent).
4. Payment & Data Security
We implement enterprise-grade SSL encryption and tokenized payment processing through licensed payment gateways (including bKash, Nagad, Visa, Mastercard, and SSLCommerz). INORA never stores or retains your raw credit card numbers or banking PINs on our servers.
5. Third-Party Disclosures
We do not sell, rent, or trade your personal information to third parties. We share necessary shipping details exclusively with verified logistics partners (such as Steadfast Courier) solely to facilitate delivery of your parcel.
6. Your Rights & Choices
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your account records. To exercise these rights, please contact our privacy compliance team at hello@inora.com.